Please communicate your request to us. We usually answer within shortest time.

Since we receive meanwhile some hundreds mails per day, we ask you to read first following FAQ:

1. Demands to ordered article: In your customer account they always receive the most current conditions of your order. Likewise they can start the GLS Packettracking here. With the dispatch they keep also a TrackingLink sent. Articles will be in the arrears from us, as soon as we received the articles from the manufacturers, baldigst and them free of charge delivered subsequently. The status “despatch department” means that your transmission is in the dispatch. Sufficient/all articles should be storing go the transmission immediate raus, this can them on the next day over the TrackingLink seeing.

2. Accessibility: We try to answer to each Mail within very short time. It is partly difficult telephone to come through. Please they have for it understanding. Since on-line Shop with optimum prices was calculated, it is to be guaranteed not possible a constantly occupied Telefonhotline.

3. Delivery times and availabilities: We pay attention to it all popular articles storing to constantly have. Should not be storing somewhat, we receive almost daily new commodity from the large manufacturers and can everything thus at short notice organize. If a part of your order should not be storing once, they receive over it and if necessary a free partial delivery to info. first.

4. Return: With us no problem. They send us please the article in tidy packing and without customs traces. Postage must be laid out in this case, since we do not accept unfree packages. From the return spare parts are excluded, since these were ordered particularly for you with the manufacturer.

5. Article in the arrears: Also that can occur (rarely) times. If it a Mail received that your article in the arrears is (or on the calculation an article is zeroed), become we to strive these as fast as possible for it to procure. We are however dependent on the delivery times of the manufacturers. Daily/weekly inquiring brings except work for us unfortunately also nix, if necessary times with the manufacturer inquires. 

6. Technical questions: With us all employees themselves are active (flight) model construction amateurs and can to them from therefore with advice and act to the side. Besides we sell only model construction articles!

7. Credit card payment: Around absolute security with credit card payments to ensure our deductions are made by IPayment. We as dealers receive thereby at no time your credit card data. These are handed over directly at IPayment, approved and booked there. This means that your payment is released automatically for the moment the order by them. For longer delivery time/delivery problems the payment can be cancelled by us however at any time.

8. Change/an adding to an order already transacted: Orders can do after it were given up, not with others are summarized. Also adding free of postage of article is possible only in the rarest cases. So much time would cost changes/adding, which we cannot apply with this minimum Internetgewinspannen unfortunately. Besides your order is already seized for the moment the task by our goods economy and if necessary even already booked on the credit card.

9. Delivery times with articles those are not storing: Gladly we try to be helpful them in it, it are however more meaningfully on the homepage of the manufacturers to be checked to take up and/or Kontak there.

Bitte nennen Sie uns Ihren Wunsch:

Mistake (wrong items, wrong quantity)

Cancel, Refund

Warranty

Return of items

Change of actual order

Question about product or shop

Deliverytime question